1. When do we collect personal information?
Our Website is free for you to browse through and read. We only ask for your email address for the following reasons:
- If you want to purchase product(s) from the Website.
- If you want to take part in a Prize Draw or Competition
- If you want to contact us, send us an email or offer feedback
- If you want to receive DOG Copenhagen news and exclusive offers via email
We only collect personal information (such as your name and address details) if you choose to provide that information to us in response to our request.
2. What do we do with the information?
We will require you to provide particular personal information such as your credit card details and your billing address for the purposes of completing your order. We will only use this information for the purposes of managing your order or your usage of the Website.
Providing additional personal information is up to you. We collect personal information to enter you in www.dogcopenhagen.com and notify you of results, to e-mail you with updates, news and special offers, to respond to your questions or comments, to register you for certain features on the Website.
3. Asking your permission
We will send you email updates unless you opt not to receive them.
4. How to unsubscribe
We always provide you with the opportunity to opt in or out of receiving communication via email. DOG Copenhagen`s policy is to allow users to unsubscribe from our regular emails at any time. You can do this by clicking on the Unsubscribe link at the bottom of the email you've received. Can you also Unsubscribe by clicking on the "-" sign under Newsletter Sign-up box - this will give you the option to Unsubscribe. Alternatively you can send an email to customer service.
If you have sent a message asking us to stop sending emails, and this hasn’t happened, it may be because the email address to which we are sending them is not the same as the address you sent your request from. Please check the address we are using and include this information in your request. The easiest way to do this is to return to us the whole of the unwanted email. The address we are sending to is included at the bottom of the message.
5. Who processes your information?
DOG Copenhagen (and those people or companies employed by DOG Copenhagen who help make this Website, its content and its services) will process and use the information you tell us in order to respond to your feedback - like responding to problems, improving our services and gearing what we do to suit your requirements further.
Beyond this, we will not share your information with any other company without your consent unless we are required to do so by law, if you have won a prize or if you have made a request for specific information. If you give us consent when you register with DOG Copenhagen, then we may share your information with other companies in order that they can contact you with information, promotions, products, services and offers that may be interesting to you
We will never sell your information to any other company
7. What do we do to safeguard personal information?
We have instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who work with us as our agents to make this Website and its contents available to you, and to fulfil your orders and requests, agree to protect personal information that they must access in order to serve our Website and our visitors. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
8. Links to other websites
We offer links to other websites we use and recommend. However, we are not responsible for the content or information collection policies of websites operated by other companies. If you visit another website, we advise you to review their privacy and other policies.
If DOG Copenhagen wishes to make material changes to the way we use your personal information we will ask for your consent before we do so.
10. Anything else I should know?
Except as otherwise provided, DOG Copenhagen will NOT disclose any information processed by us to any third party, unless required to do so by law.
11. Right to erasure
In certain situations, you have the right to have all of your personal data with us erased, e.g. if you withdraw your consent and we do not have another legal basis for continuing with the processing. To the extent that the continued processing of your data is necessary, e.g. in order that we comply with our legal obligations or that a legal requirement can be established, exercised or defended, we are not obligated to delete your personal data.
If you want us to delete your personal information, please contact our customer service at [email protected].