RETURNS & EXCHANGES
DOG Copenhagen accepts returns and exchanges of products that are in 'like new' condition within 14 days from the delivery date.
Accepted returns must be
New in appearance and free from hair and dirt. Please note that products tested outdoors are not eligible for return. We recommend carefully trying on your new products indoors, keeping the packaging intact, before putting the product to use and heading out on adventures together.
Please be certain that the item was purchased from the www.dogcopenhagen.co.uk website. Products not purchased on the DOG Copenhagen website must be returned to the original place of purchase.
Products that do not meet these criteria will not be considered a return.
How to return
Please send back items that are in an ‘as new’ condition to the address below:
3PL
Unit 1, Lockett Road, South Lancs Industrial Estate, Wigan, Greater Manchester, WN4 8DE
Marked: 'DOG Copenhagen Return'
- We recommend selecting a shipping method that includes a tracking number. Note packages sent to parcel shops will not be accepted and will be returned to sender.
- Include a brief explanation for your return, along with a copy of the invoice or order reference number. If you wish to request an exchange, please specify this in your explanation.
- Once your return has been received at our warehouse, you will receive a notification via email. You can expect to receive a refund within 14 days of receipt via the same payment method used for the original transaction.